This Privacy Policy ("Policy") describes how pakgim collects, processes, stores, shares, and protects personal information in connection with your use of the pakgim Platform. pakgim is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles and the requirements of its international gaming license.
By registering an account on pakgim, using any part of the Platform, or otherwise providing personal information to pakgim in any context, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy applies to all personal information that pakgim collects and processes in connection with the operation of the pakgim Platform, which includes the website at pakgim.net, any mobile-optimised interfaces, and all associated services accessible under the pakgim domain. This Policy forms an integral part of pakgim's Terms & Conditions and should be read alongside that document.
pakgim operates in a heavily regulated industry. Our obligations under our international gaming license require us to collect certain categories of personal information as a condition of providing gaming and betting services. These obligations coexist with our commitment to handling your data responsibly, using it only for the purposes described in this Policy, and protecting it using appropriate technical and organisational measures.
This Policy is written in plain, accessible English. Where legal terminology is necessary, we have endeavoured to explain it in practical terms. If you have any questions about how pakgim handles your personal data that are not answered by this Policy, please contact our Data Protection team using the contact details in Section 16.
This Policy applies to all users of the pakgim Platform, including registered account holders, unregistered visitors who browse the Platform without creating an account, and individuals who contact pakgim's customer support team through any channel.
For the purposes of applicable data protection law, pakgim acts as the data controller in respect of personal information collected and processed through the Platform. As data controller, pakgim determines the purposes and means of processing your personal data and bears primary responsibility for ensuring that such processing is carried out in compliance with applicable legal obligations.
Where pakgim engages third-party service providers to process personal data on its behalf — for example, payment processing partners, identity verification providers, or cloud infrastructure services — those providers act as data processors operating under contractual instructions from pakgim. pakgim retains responsibility for ensuring that all data processors it engages provide sufficient guarantees regarding their data protection practices.
Queries relating to data controller responsibilities, requests to exercise your data subject rights, or concerns about pakgim's data processing practices should be directed to pakgim's Data Protection contact as detailed in Section 16 of this Policy.
pakgim collects several categories of personal data in connection with the provision of its services. The specific data collected in each category is set out in the table below. pakgim only collects personal data that is necessary for the purposes described in Section 5 of this Policy and does not collect data in excess of what is required for those purposes.
| Category | Data Types Collected | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC scan or photograph, gender | KYC verification, account registration |
| Contact Data | Mobile phone number, email address, residential address | Account registration, support interactions |
| Financial Data | JazzCash/EasyPaisa account numbers, bank account details, transaction history, deposit and withdrawal records | Payment processing, AML compliance |
| Gaming Data | Game history, betting records, wager amounts, win/loss data, session durations, game preferences | Platform usage, responsible gaming monitoring |
| Technical Data | IP address, device identifiers, browser type and version, operating system, screen resolution, cookie data | Platform access, fraud prevention |
| Communications Data | Support chat transcripts, email correspondence, complaint records, feedback submissions | Customer support, dispute resolution |
| Compliance Data | Source of funds declarations, enhanced due diligence documentation, self-exclusion records | Regulatory compliance, AML obligations |
Sensitive Data Note: pakgim does not collect sensitive personal data such as biometric data, health information, racial or ethnic origin data, or political opinions as part of its standard account or KYC processes. CNIC identity documents are processed solely for age and identity verification purposes as required by our gaming license obligations.
pakgim collects personal data through the following channels and mechanisms:
pakgim processes your personal data for the following specific purposes. We do not use your data for purposes that are incompatible with those disclosed at the point of collection without first obtaining your additional consent where required.
pakgim relies on one or more of the following legal bases to process your personal data, depending on the specific processing activity involved:
Where pakgim relies on legitimate interests as its legal basis for a processing activity, we have conducted a balancing assessment to confirm that our interests do not override your privacy rights. You may request a copy of our legitimate interests assessment for any specific processing activity by contacting our Data Protection team.
pakgim does not sell your personal data to any third party under any circumstances. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the applicable purpose:
As an internationally licensed operator, pakgim's data processing infrastructure may involve the transfer of personal data across international borders. Your data may be processed in countries other than Pakistan by service providers engaged by pakgim, including cloud infrastructure providers, game platform operators, and compliance technology vendors.
Where personal data is transferred to jurisdictions outside Pakistan, pakgim takes steps to ensure that appropriate safeguards are in place to protect your data. These safeguards include:
If you would like further information about the specific safeguards applied to international transfers of your personal data, please contact our Data Protection team using the details in Section 16.
pakgim retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or our gaming license obligations. The following retention principles apply:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original personal information.
pakgim applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your Role in Security: While pakgim maintains robust technical security measures, you also play an important role in keeping your data secure. Maintaining a strong, unique password for your pakgim Account, enabling two-factor authentication, and never sharing your login credentials with any third party are the most effective steps you can take to protect your Account data.
pakgim uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by a web server when you access a website. Cookies allow the Platform to recognise your device across sessions and to collect information about your use of the Platform. pakgim uses the following categories of cookies:
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies, though disabling strictly necessary cookies will affect your ability to use the Platform. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
Subject to applicable law and any overriding obligations under pakgim's gaming license or anti-money-laundering regulations, you have the following rights in relation to your personal data held by pakgim:
Request a copy of the personal data pakgim holds about you and information about how it is being processed.
Request correction of inaccurate personal data or completion of incomplete data held by pakgim.
Request deletion of your personal data in certain circumstances, subject to overriding legal retention obligations.
Request that pakgim restrict its processing of your data while you contest its accuracy or object to processing.
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing, at any time without providing reasons.
Withdraw consent to consent-based processing at any time. Withdrawal does not affect prior lawful processing.
Object to decisions made solely by automated means where they produce legal or significant effects on you.
To exercise any of these rights, please contact pakgim's Data Protection team using the details provided in Section 16. pakgim will respond to valid requests within thirty (30) calendar days of receipt, extendable by a further thirty (30) days where the complexity of the request requires it. pakgim will not charge a fee for handling data subject rights requests except in cases of manifestly unfounded or excessive repetition.
Please note that certain rights are subject to limitations under our gaming license obligations. In particular, the right to erasure may be restricted where retention is required for anti-money-laundering compliance, fraud prevention, or the resolution of ongoing disputes.
The pakgim Platform is strictly intended for adults aged 21 years and above. pakgim does not knowingly collect personal data from individuals below the age of 21. Age verification using CNIC documentation is applied to all account registrations as a mandatory step before any gaming or betting services are made available to a user.
If pakgim discovers or is notified that personal data has been collected from an individual who is below the minimum age of 21 years, pakgim will take immediate steps to close the associated Account, return any real-money balance to the payment method used for deposit, and permanently delete the personal data associated with that Account from our systems, subject to any retention obligations imposed by applicable law.
If You Suspect Underage Access: If you believe that a person below the age of 21 has registered or is using a pakgim Account, please notify our support team immediately at [email protected]. pakgim takes underage access concerns with the utmost seriousness and investigates all such reports promptly.
The pakgim Platform may reference or display content from third-party service providers, including game software companies, live studio operators, and payment network providers. These third parties operate their own platforms and services, which are governed by their own privacy policies and data processing practices.
pakgim is not responsible for the privacy practices of third-party services and cannot guarantee the security of data processed by those services outside of the contractual safeguards described in Section 7 of this Policy. You are encouraged to review the privacy policies of any third-party services whose products or services you access through or in connection with pakgim.
pakgim's game library includes titles from third-party developers such as Pragmatic Play and Evolution Gaming. When you play these games, certain gameplay data is processed by the game provider's systems in accordance with that provider's data processing arrangements with pakgim. pakgim maintains contractual data protection obligations with all game providers that include restrictions on secondary use of player data.
pakgim reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the scope of our services. The date on which the most recent revision was made effective is displayed prominently in the hero section of this page and in the Table of Contents sidebar.
When pakgim makes material changes to this Policy — changes that significantly affect how your personal data is processed or that reduce your rights in relation to your data — we will provide advance notice through one or more of the following channels: in-Platform notification displayed at login, direct communication to your registered mobile number, or a notice on the pakgim homepage. Material changes will take effect no sooner than seven (7) calendar days after notice is provided, giving you the opportunity to review the updated Policy and, if you do not agree with the changes, to close your Account before the changes take effect.
Non-material changes — such as clarifications, corrections of typographical errors, or updates that do not affect the substance of our processing activities — may take effect immediately upon publication. We encourage you to review this Policy periodically to stay informed about how pakgim handles your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or pakgim's handling of your personal data, please contact our Data Protection team using the details below. All privacy-related enquiries are handled in English and Urdu, and pakgim commits to acknowledging receipt of all data subject rights requests within three (3) business days of submission.
For responsible gaming support, self-exclusion requests, or account limitation tools, please also visit the Responsible Gaming page. For the full terms governing your use of the Platform, refer to the Terms & Conditions page.
pakgim's approach to data privacy is built on six foundational principles that guide every decision we make about how your personal information is collected, used, and protected.
pakgim does not sell, rent, or trade your personal information to any third party under any circumstances. Your data is used exclusively for the purposes described in this Privacy Policy — nothing beyond that, ever.
Every byte of data transmitted between your device and pakgim's servers is protected by 256-bit SSL encryption. Sensitive stored data — including identity documents and financial records — is encrypted at rest using AES-256 standards.
pakgim collects the minimum data necessary for each specific purpose. We do not build speculative data profiles or collect information on the off-chance it might be useful later. Data minimisation is a core operating principle at pakgim.
Your rights — access, rectification, erasure, portability, objection — are real and enforceable at pakgim. Submit a request to our Data Protection team and we will respond within the committed timeframes, no runaround, no unnecessary delays.
pakgim retains your data only for as long as it is genuinely needed — whether for your active account, our legal compliance obligations, or dispute resolution. When the retention period ends, data is securely and permanently deleted.
If something meaningful changes about how pakgim processes your data, we tell you in advance — through in-platform notices or direct communication to your registered number. No silent policy rewrites, no small-print surprises.
You now know exactly how pakgim handles your personal data. With your privacy secured by 256-bit encryption, strict data minimisation, and full transparency, step in and experience 1,800+ games, live PSL betting, and instant JazzCash withdrawals.